Echat solutions for
cross-border service
What We Do
Customer service is hard. Echat makes it easier.
What We Build
Echat solutions for marketplace
No marketplace likes to see customers take conversations outside of their platform. Improve and retain sales by connecting Buyers and Sellers on your platform in real time.
- Connect your buyers and sellers conveniently
- Chat, Voice, and Video built for Marketplaces
- Improve your App with our APIs or SDKs
Why Choose Us
Our people are your people
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience
Chatbots
Automate your conversations
Automate your Messenger and other communication channels’ conversations in one panel with chatbots
- Deeper intent coverage, higher accuracy
- Answer questions about order status
- Suggest alternative options
Live Chat
Live chat across any channel
Echat offers the fastest and easiest way to support your customer service, help agents stay productive, and keep the business connected.
- Send product suggestions directly
- Translation of various languages
- Automatic chat routing
Call Center
Cloud phone support
Speak directly with customers to complex issues
Enjoy more flexibility, more significant savings, and higher efficiency with callbacks, IVR, and ACD
Ticketing
The core of customer support
Easily offer support on any channel like email, messaging, social, help center, voice, bots, and community forums.
Customer Reviews
The companies you use, use Echat
"It's quite powerful how we are able to leverage Echat tools and really dive deep into all the different features. It is an obvious advantage to our team—saving us time, making us more efficient, and simplifying information access."
“One of the things that we like about Echat is that the interface is really clean. . .the agents are able to quickly get to the information they need.”
“The concept of a shared ticketing system is valuable for every piece of a support organization. Almost all our customer and shopper communications now go through Echat Support.”
“Our company website and support page are now designed and built in such a way that it actually all revolves around our use of Zendesk. It is working perfectly. We don't need to look at any other tool because it's doing exactly what we want it to, which is all about optimizing and improving how we work.”
"It's quite powerful how we are able to leverage Echat tools and really dive deep into all the different features. It is an obvious advantage to our team—saving us time, making us more efficient, and simplifying information access."
“One of the things that we like about Echat is that the interface is really clean. . .the agents are able to quickly get to the information they need.”
“The concept of a shared ticketing system is valuable for every piece of a support organization. Almost all our customer and shopper communications now go through Echat Support.”
“Our company website and support page are now designed and built in such a way that it actually all revolves around our use of Zendesk. It is working perfectly. We don't need to look at any other tool because it's doing exactly what we want it to, which is all about optimizing and improving how we work.”
