Live chat across any channel
When a customer asks a question, the relevant question is associated in real time and the question can be asked by clicking. Customers will get answers in the first time
AI help agent do the heavy lifting
The chat assistant will provide professional advice at the right time. If it is identified as an existing question in the knowledge base, the answer can be sent directly. Agents can also enrich the content of knowledge base in daily service.
Enrich your knowledge base
Managers enrich the content of the knowledge base by collecting hot issues. Stronger knowledge base capabilities can lower the threshold for agents, while improving the efficiency and quality of agents reception, forming a closed business loop.