Reporting and Analysis
Understand customer behavior with Echat analytics
Improve your conversations, boost customer experience, oversee your team
Intuitive customer analysis
Data can be intimidating—Echat provides simple and intuitive customer analysis. Improve your processes with actionable insights without statistics degree
Understand customers through data
Customer service is everywhere. By integrating data from different channels, it helps you understand your custo mers and accurately grasp their needs
Optimize your workflows
Monitor how long it takes to solve an issue. Correlate that with your team’s capacity to improve your workflows.So you can increase customer satisfaction
Oversee your team with ease
All reports can be custom. It’s also possible to schedule reports to get all your customer service data right to your email—daily, weekly, or monthly.Assist you in strategizing and winning thousands of miles away
