Ticketing System
Make complex business processing simple and convenient
Through a powerful and convenient system, solve your complex business problems with different channels and multi-role flow
Make customer feedback easier
Simple submit timely feedback
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Make it easy for your customers
Easily offer support on any channel like web,email,messaging,social,help center,voice,bots and community forums.
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Give your customers feedback
When your team confirms the ticket, the customer will receive a notification and give timely feedback on the progress.
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A win for customers
We provide strong system support to ensure that you will not neglect customers or lose a request.
A workspace that sparks joy
The heavy lifting becomes clear
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Increase agent happiness and productivity
Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.
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Keep your team focused
Combined with your team's real business scenarios, Echat provide a list of ticket views suitable for everyone for tracking, prioritizing, and solving customer support tickets.
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Keep your team focused
With the support of automated systems such as triggers, the problem flow can be made simpler and more efficient.
All the details agents need
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Get to know customers quickly
Give agents access to all the customer information, order history, loyalty status, and web activity.So they can provide faster, more personalized service.
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Automated tools increase efficiency
The preset macro operation combined with the application of the knowledge base allows agents to respond to customer questions quickly and accurately.
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Collaboration can solve complex problems
When the agents encounter difficult problems, it can directly assist colleagues and communicate internally to obtain solutions.
Efficiently manage customer tickets
The right process for your business
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Flexible system support
With system support such as flexible views, triggers, and self-running, it maintains the sensitivity of the solution and meets your business needs at any stage.
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Connect to the system you are using
Our openness can also deeply integrate your internal systems, making your business solutions more complete.
Manage your service team
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You pay more attention to key customers
Management views can be established to help you pay attention to and quality check important customers’ tickets.
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Adapt your business through data analysis
We provide you with a large amount of data for analysis, such as the support of the service team for customers and the customers’ satisfaction , so that you can analyze and adjust your business.